User Support

Updated: Aug 14, 2024

Contact Us

If you need assistance or have any inquiries, please don’t hesitate to reach out to us. We offer multiple ways to get in touch, ensuring that your experience is smooth and frustration-free.

  • Email Support: You can contact our support team directly via email at usersupport@checkreservoir.com. We strive to respond to all inquiries within 48 hours on business days.

Important Notice

To provide the best support, it is crucial that you keep your contact information up-to-date within our app. Failure to do so may result in delays in resolving your issues. We encourage you to regularly check your app settings to ensure all information is accurate.

If you have suggestions for how we can improve our app or this support page, we would love to hear from you. Your feedback helps us to serve you better.

Thank you for choosing our app. We are committed to helping you have the best possible experience.

To ensure we can provide you with the best support, it's essential that you:

  • Keep Your Contact Information Updated: Ensure that your email address, phone number, and other relevant contact details are always up-to-date within our app. This helps us to reach you quickly with solutions, important updates, or any necessary follow-ups.
  • Stay Informed: Regularly check for app updates, as we frequently release new features, improvements, and fixes. Using the latest version of our app ensures you have access to the best possible experience and support.
  • Provide Detailed Information: When contacting support, please provide as much detail as possible about your issue. Include screenshots, error messages, and a detailed description of the problem. This information will help us diagnose and resolve your issue more efficiently.
  • Respectful Communication: Our support team is dedicated to helping you. We ask that all users communicate respectfully when seeking support. Inappropriate or abusive language may result in limited support.
  • App Permissions: Ensure that the app has the necessary permissions to function correctly. Sometimes issues arise from restricted access to your device's features (e.g., camera, location, notifications). Checking and updating these permissions may resolve certain issues without the need for further support.